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So You Wanna Work From Home?

I’ve recently started a new job where I work from home and I wanted to share my experience with you as I know there are plenty of people who wish they could do the same and I’ve been getting a lot of questions about it.
To cut a long story short there were many factors that caused me to leave my job of 8 years, and I was really anxious and constantly questioning myself as to whether I had made the right decision.  But they say that everything happens for a reason and I’ve always been one to believe in this notion.

I had been out of work for around a month after another job I found wasn’t quite what they advertised to me, so I decided to take a break and focus on my fiance whilst he was undergoing treatment and I was thinking to myself “it would be so perfect if I could work from home”.  That way I could be home if he needed me, and generally felt it was my nest solution.  So I spent a long time trawling the internet trying to find something that wasn’t a waste of time but it was seeming like a hopeless search.  Everything was either a franchise you needed to invest in, completing surveys online for pennies or just the usual scam or click bait advert.  Then fate intervened.

I stumbled across an advert for a home agent role doing customer service work for their client accounts,  and I genuinely thought it was too good to be true.  The companies name was Sensée and I did as much research into their background as possible.  I came across mixed reviews but it seemed like a legitimate advert,  so I decided that I had nothing to lose by applying.
I completed an aptitude test to make sure that I was the right fit for an at home position.  If you crave human interaction and need the buzz of an office, I would advise against it.  However I am a complete introvert and a home body and my personality fitted in with what they would expect from a home agent so I was then invited for an interview which was completed via webcam.  It went really well and I completed a second which ultimately led to me being offered a position.
I’m still undergoing training, which is fully paid for 6 weeks and quite intense.  However, it’s also pretty fool proof.  They really look after you, there are no stupid questions and I’m less than a week away from ‘graduating’.  After that I get a pay rise and can qualify for bonuses.  They also have employee incentives and regularly promote internally as they have a “hire from within” policy, so there is a really opportunity for career progression and you are well looked after with regular contact with managers and colleagues.

They also have their own Facebook style community where everyone in the company across all accounts can get to know each other and interact, which is nice.  And you never feel alone. I’m used to working in a pretty fast paced office environment, so being alone in my littlr home office was a bit of a shock and I was worried about feeling isolated.  But I soon got used to it and found I get more done and I’m more productive than I was before.  And even though you are there by yourself, you’re always talking to your colleagues and you get more back from them than I think you do in an office.  If you have a question you are answered immediately.  If you need IT support, you can be seen to straight away rather than maybe having to wait an hour for them to get round to you in a regular office.

So far, I absolutely love working from home. I love that I am paid to work from home, I love that I get to do a job I am great at from home, I love that I get to chose my own hours (yes really) and my job does not control my life anymore.  My job works around me now, and I don’t have that feeling that I’m constantly working because once I leave my little home office and shut down my PC, I’ve left for the day.
I have more time to do the things I want to do and I feel so much better for moving into a part time position.  That was a personal choice, but they also offer full time working hours so just be sure to let them know what you’re looking for.
Working Mon-Fri from 9am to 6pm without a lunch was really grinding me down and exacerbating my Fibromyalgia and Anxiety.  I was stressed out and overall I wasn’t in a great place emotionally, and so having all this free time feels like a dream come true and I am in a better place and so much happier.

They do have strict policies that you need to adhere to because stupid things can get you dismissed.  No one else is allowed to enter the room you’re working in during working hours for data protection reasons.  If you have a pet they can’t be in there with you, because barking on the phone or whining for attention is pretty unprofessional. Your mobile must be switched off or not taken into your office with you.  No wireless devices such as WiFi, keyboard or mouse.  It all needs to be cable connected for security reasons.  And lastly, the PC you use (no laptops) must be dedicated to work only and other users are prohibited.  To be honest, that all seems pretty obvious and fair enough to me.  As you’re not in an office environment, they have the ensure their clients data is safe.  And no there are NO upfront costs and you do not pay for their software or for phone charges. They have a “bring your own” equipment policy which is all on their website, so they only ask that you provide the basic things you need (I.E: a phone with an RJ11 headset, a desktop pc, a computer headset and a webcam).  I got all my stuff from Amazon and it cost me less than £35 for the whole job lot. You’re not expected to invest in it if you haven’t been offered the job either.


♡ Follow the rules. No phones, no pets, no distractions inside of that room.
♡ Have your own office space so you can separate working, from your home.  When you leave that room, you’ve left the job for the day.
♡ Make sure it’s right for you.  Some people really struggle with the isolation; it’s not for everyone.
♡ It’s a fully paid job, so treat it as such.  You are a salaried employee, so don’t take the piss.
♡ Get out of the house.  As you’re going to be spending most of your time there, be mindful to take yourself out, or for a drive, or for a coffee with friends.  It will help if you feel you might get cabin fever.
But that’s it.  If you have any questions, feel free to ask me.  But I can’t recommend them highly enough. There is absolutely no discrimination, so if you’re concerned because you have a health issue or disability that stops you working.. this is your golden ticket.

They answer pretty much every question you might have on their FAQ page [click here] and they are regularly advertising so there are numerous accounts you could be suitable for, so click the image at the top of this post to see what’s available.  At the moment I think they need staff for the RAC, Allianz, BUPA and I know they need staff for the Aviva account as we have new staff training next week for it.
So if you think it will work for you or you just want more time at home, more flexibility and a little bit of freedom.. apply, say I referred you and good luck!